What?
Both bus drivers and truck drivers often unwittingly find themselves in difficult and stressful situations.
During this training you will learn how to deal with potential conflicts.
While doing the job, frustrating situations can sometimes arise both with oneself and with fellow road users.
By going deeply into different themes, the driver receives the necessary information and interpretation about aggression.
What is aggression?
How does aggression arise or what is often the cause?
How do you best handle your stress and anger without escalating the conflict?
Content
By teaching participants how to communicate positively and making them aware of non-verbal communication, we teach them how best to deal with aggression.
The exercises are done in class or in small groups after which there is plenty of room for self-reflection.
Onze Partners
