Increasing the understanding of customer-oriented behavior and the communication processes involved are the main goal of this course.
As a driver, you are the signboard of a company and especially when your company’s name and logo are very visible on your vehicle.
The first impression of a new customer is often decisive for whether or not to continue working with your company.
Important aspects in this are communicating with the customer and colleagues.
Your behavior and perception, the maintenance of your vehicle, the organization of your work and the impact of stress are issues that require attention.
Using practical examples and exercises, we give the driver the necessary skills to deal with these issues.
