These general conditions apply to all training activities of Safety Expertise bvba (hereinafter referred to as ‘Safety Expertise’).
Any modification made by the customer will not be accepted unless previously agreed in writing.
By entering into a training agreement with Safety Expertise, the customer declares to know and accept these General Terms and Conditions.
The customer can always request an offer without obligation.
The training agreement is established by means of a signed quotation, a contract signed by both parties or an order form from the customer accepted in writing by Safety Expertise.
The training corresponds to the content and duration as described in the quotation accepted and signed by the customer or as stipulated on the order form.
The training takes place at the training location determined by the customer.
The customer undertakes to provide a sufficiently spacious and efficiently furnished room, including all standard accessories necessary for providing instruction.
If the customer cancels a scheduled course more than 10 business days before the established start date, Safety Expertise will not charge a cancellation fee.
If the customer cancels a scheduled course within 10 business days before the established start date, Safety Expertise will charge the full amount excluding travel expenses.
If the customer cancels a scheduled course on the day of the training itself, Safety Expertise will charge the full amount including travel expenses.
In the event the training cannot take place as a result of force majeure such as illness, accident or any other circumstance beyond the responsibility of Safety Expertise, Safety Expertise shall immediately inform the customer and set a new training date in consultation with the customer.
Under no circumstances shall any form of force majeure preventing the planned training from taking place give rise to the payment of any compensation by Safety Expertise.
Safety Expertise confirms that all trainers have the required content and didactic expertise, thanks in part to the continuous updating and perfection of their training and knowledge.
If the customer has any complaints about the instructor or the training itself, the customer must inform Safety Expertise immediately.
Safety Expertise undertakes to take the necessary steps to investigate these complaints, inform the customer and take any corrective action.
These General Terms and Conditions are governed by Belgian law.
All disputes belong to the exclusive jurisdiction of the respective courts where Safety Expertise’s registered office is located.
All prices stated on the website are the official prices excluding VAT.
Price adjustments are always stated immediately on the website and take effect from the time they are stated there, unless something else has been agreed with the customer beforehand.
The customer may not claim delivery at old prices if he has not become aware of the price change for whatever reason.
In case payment after delivery has been stipulated, Safety Expertise reserves the right to suspend deliveries until, in the opinion of Safety Expertise, the customer’s creditworthiness has been sufficiently demonstrated.
The invoice will be issued as soon as the agreed training course(s) has/have taken place.
The term of payment is 30 calendar days from the invoice date unless otherwise agreed.
If the agreed payment term is exceeded, Safety Expertise reserves the right to charge a late payment interest of 5% per month from the invoice date.
This late payment interest will be calculated on the total invoice amount including costs and VAT.
If the agreed payment period of 30 calendar days is exceeded by more than 30 calendar days, Safety Expertise will give the customer notice of default by registered letter.
The costs of this will be fixed at EUR 250.00 per notice of default.
This privacy statement applies to Safety Expertise’s services.
Safety Expertise respects the privacy of all prospects, partners, customers and course participants and ensures that all information provided is treated confidentially.
The personal information we request through the contact form on the website is for the smooth and correct processing of any order or (quote) request.
By filling out the contact form, the customer agrees that their data will be kept by Safety Expertise.
When a customer sends us an email or other messages, these may be stored.
These are mails by which we collect relevant data for our services.
In this way we guarantee smooth communication and correct handling.
Student data is only collected for attestation and quality monitoring purposes.
Participation in a training course given by Safety Expertise implies that the student agrees to provide his personal data.
Safety Expertise stores personal data in accordance with the General Data Protection Regulation – AVG (in English GDPR).
This means, among other things, that customers must give their consent for their data to be kept, that they can view it at any time and that they can unsubscribe from our databases.
Customer data and data of course participants and other contacts are shared internally.
All our employees and instructors are obliged to respect the confidentiality of this data.
Customer and student data is shared with third parties only in the context of the training courses we provide.
This primarily concerns the training center the client works with.
They have been informed of our privacy policy and must respect it.
However, we are not responsible if they process or store this data differently.
We only cooperate with training centers within the Benelux.
Third party data is kept for a maximum of 5 years.
If you wish to amend or have your data removed from our files, please contact us at info@safetyexpertise.be or (+32) 053 39 64 11.
The person responsible for Safety Expertise’s privacy policy is Kobe Ramaekers, manager, who can be reached at the above-mentioned telephone number.
